Refund and Return Policy

Last updated: 11 August 2026

Summary

You have 7 days to withdraw from any purchase, for any reason. Beyond that, we offer a 30-day satisfaction guarantee on physical products. Subscriptions are cancelled in your account — no fee, no need to speak to anyone.

1. Right of withdrawal (7 days)

You may withdraw from any purchase made on this website within 7 calendar days, counted from delivery of a physical product or from the purchase date for a digital product. Email support@skindayofc.com.br with your order number. The full amount paid, including shipping, is refunded.

2. Physical products — 30-day satisfaction guarantee

Sealed products may be returned within 30 days of delivery for a full refund.

Opened products may be returned within 30 days if they caused irritation or did not meet your expectations. We do not require the bottle to be full.

Return shipping: paid by Skin Day.

3. One-time digital products

Full refund within 7 days of purchase, on request by email with your order number. No justification required.

4. Subscriptions

You may cancel at any time in your account settings. Cancellation stops future charges and carries no fee. Access continues until the end of the period already paid for.

In addition, we fully refund the current billing cycle if the request is made within 7 days of the charge.

We do not charge a renewal without notice. We send an email reminder before every annual renewal.

5. How to request

Email support@skindayofc.com.br with your order number, the product and the reason. We reply within 24 business hours with return instructions or refund confirmation.

6. Processing time

Approved refunds are processed within 5 business days. The credit appearing on your statement depends on your bank or card issuer and may take a further 5 to 10 business days.

Refunds are always issued to the original payment method.

Where the original charge was processed as an international transaction, the amount credited may differ slightly from the amount originally debited, due to exchange rate movement between the two dates. This difference is determined by your bank and is outside our control.

7. Damaged or undelivered orders

If your order arrives damaged or does not arrive within the stated timeframe, email support@skindayofc.com.br within 30 days. We will reship or refund in full, at your choice, at no additional cost.

8. Exceptions

We do not accept returns of products damaged by misuse or improper storage, or requests made outside the timeframes above. Outside those cases, our default position is to resolve the issue.

9. Before opening a dispute

If something went wrong, contact us first at support@skindayofc.com.br. We resolve nearly everything by email, and faster than a bank dispute.